Between April 2024 and March 2025, the service received 4,515 contacts from local community members worried about potential neglect – a 32% rise on the previous year, when there were 3,430 such contacts. The data also shows that nearly half of the neighbour-related contacts (2,194) were serious enough to be referred to safeguarding agencies – a 17% rise on the year before.

Public concerns include children left alone, adult substance misuse, unmet basic care needs, home issues, and emotional neglect. The charity warns that without a national neglect strategy, agencies may miss early support opportunities identified by community members.