Too often websites run by councils, charities and others signposting support are using language that young people find difficult to understand, according to analysis by think tank New Philanthropy Capital. The report has identified six areas of good practice that they believe are essential to delivering digital signposting well:

• Listen to the needs of young people.
• Make signposting services accessible.
• Continually collect and analyse data to better understand the needs of users.
• Develop clear data quality processes and protocols to ensure that the information shared with young people is relevant, useful, and up to date.
• Build strong partnerships to work closely with service providers and share your signposting services with a wider audience.
• Develop and build wider data infrastructure to share learning across sectors so that youth services match the needs of young people.